Frequently Asked Questions

  • support@soslicence.com

Orders & Delivery

You will receive your license key by email within 5 minutes of completing your purchase.

Yes, a download link for the software is included in the email along with your license key.

We accept credit/debit cards, PayPal, and other major payment gateways listed at checkout.

Yes, we automatically send a VAT invoice to your email after purchase. We’re a VAT-registered business, so our invoices are valid for both individuals and companies who may need them for accounting or tax purposes.

Technical Support

You can reach us via WhatsApp or phone call using either of our support numbers, or by sending us an email. All support is 100% free.

Our support team is available every day from 8:00 AM to 8:00 PM (local time). Messages received outside these hours will be answered as soon as possible the next day.

We offer assistance in English, French, Spanish, and Estonian. Just let us know your preferred language when contacting us.

Yes! If you’re having trouble, our support team can assist you remotely using AnyDesk or Windows Quick Assist. We’ll guide you step-by-step via chat, call, or email — all completely free.

Product Types

We provide a wide range of 100% genuine license keys for digital products, including:

  • System Software (Windows, Office, etc.)

  • Antivirus & Security

  • Backup & Recovery

  • Productivity Suites

  • Design & Multimedia

  • Tools & Utilities

Both. We offer licenses suitable for individual users, professionals, and businesses. Each product description clearly states whether it’s for home, commercial, or enterprise use.

Yes — most of our products are global keys, which means they can be activated from anywhere in the world, unless stated otherwise.

We offer both options, but the majority of our licenses are lifetime (one-time purchase). Details about validity and renewal are clearly listed on each product page.

Returns & Refunds

Yes, we offer refunds in specific cases, such as if the license key is invalid or the product cannot be activated and we’re unable to resolve the issue.

Since our products are digital and delivered instantly, we do not accept returns once a license key has been delivered and activated, unless there is a proven issue.

Contact our support team immediately. We’ll verify the issue and either replace the key or issue a refund if the problem can’t be fixed.

Refunds are typically processed within 1–3 business days after we confirm the issue and approve your request.

Business Inquiries

Absolutely. All our invoices are VAT-compliant and suitable for accounting purposes. Just enter your company details and VAT number at checkout or request it via email.

For business deals, partnerships, or custom licensing needs, reach out via email to business@soslicence.com. Our team will respond quickly with tailored solutions.

Yes, we offer special pricing for bulk orders. If you’re purchasing multiple licenses, contact us for a custom quote tailored to your needs.

Yes, we can help with mass license distribution, activation support, and remote assistance for company-wide deployments — no extra cost.

Legal & Compliance

Yes, all our products come with 100% genuine and legally sourced license keys. We work only with verified distributors and comply with all applicable software regulations.

We are a legally registered digital goods supplier. While not always an “authorized reseller” for every brand, we operate within the bounds of EU software resale laws, ensuring full legality.

Yes, we fully comply with EU Directive 2009/24/EC, which allows for the resale of used or original software licenses within the European Union.

Absolutely. We provide a VAT invoice and digital proof of purchase for every order — valid for both personal and business use.